Stater Brother’s does not have an official coupon policy that I can post. I have spent a lot of time on the phone with them and narrowed down their coupon policy rules.
- They do accept printable coupons.
- They do not accept printable coupons that are $2 and over.
- They do not accept printable coupons that say the word “Free”.
- Free product printable coupons will not be accepted.
- Buy One Get One Free printable coupons will not be accepted.
- They will allow a paper coupon with the electronic coupons they offer as long as it doesn’t violate the paper coupon. Example: paper coupon says “Not valid with any other offer”. I find this wording on printable coupon mostly.
Everyone’s Stater’s is different and the cashiers/managers don’t have much experience with coupons in my opinion. One of the most annoying problems I run into is when they don’t understand the coupon verbage. Example: I went to buy 60 vitamin waters because the price was fantastic, the manager made me do 30 different transactions because the coupon said “One coupon per purchase”, It didn’t state “One coupon per transaction”. This is not his fault, he wasn’t educated with the coupon lingo and his job was on the line.
If you have trouble, don’t get discouraged. I personally had several conversations with Anna at corporate and she said we shouldn’t have these problems. If you have a problem contact Anna at corporate or tell the manager to call corporate.
6 Comments
margaret
January 24, 2011 @ 15:48I was at staters by my home in Beaumont Ca and they now accept printed coupons that have a www. address on them :)
Dada
February 6, 2011 @ 00:14My Stater Bros in Fullerton, CA takes printed coupons, but only $2.00 per transaction. I wasn't aware of this, but the cashier informed me and let it "slide" this one time, so I went 1.05 over the limit.
Mrs. Undomestic
March 8, 2011 @ 09:54I was in Stater Bros on 3/3 and they say they had a new coupon policy about Internet coupons, but the cashier and managers wasn't quite sure what it was. They did mention that all printed coupons had to have a bar code and UPC number. They were also very hesitant to take the California Dairy Coupon, but they did for me.
Apryl
March 10, 2011 @ 14:24It's funny how all the Stater employees are confused. I did have one cashier say they were only accepting $5 worth of printable coupons per transaction. I went to another cashier and had no problems. I guess I'll need to call corporate and get clarification. Thanks for the heads up! God Bless! Apryl
Monica
May 14, 2011 @ 00:09I went there today, in Lake Forest, CA. The Right Guard deodorant is BOGO free. I had 3 coupons for BOGO from the paper. The girl at the register went :s "These are already on sale". So she asked another girl (really, they were all like in HS) and came back to tell me no. "No, because, then... like, the store wouldn't make any money". :p No worries, matey, I left them. But I did ask for their coupon policy, if I could read it. Well, they looked and looked and couldn't find it, but assured me they have one and it's usually there/here/around. One of the girls said, I couldn't take those coupons because, you need to purchase 1... or 2. I said, I purchased 6. She says, Well, maybe buy...1 more??? Look, you can't really use those anywhere. So I explained that I've used those with such sales at CVS or Rite Aid, where the policy actually states that both items are free. She was in total disbelief. :p Hey, no worries. Although I'm curious now to know what the policy is for the BOGO coupons during BOGO sales or what they say about this situation.
Randy
July 4, 2011 @ 18:51To view Stater Bros coupon policy go to the home page, go to contact us, and at the bottom of the page it says coupon policy. Stater Bros. Markets gladly redeems valid coupons. The following guidelines apply to all forms of coupons: •The coupon offered must be valid. The coupon must contain a paragraph addressed to: grocer, dealer, or retailer. The paragraph must state that the manufacturer will reimburse (Stater Bros. Markets) the face value of the coupon, including handling cost. If the coupon does not have this paragraph, and also a scannable barcode, it is not a valid coupon. •The coupon must have a valid expiration date that has not expired at the time of redemption. •The original coupon must be presented. Photocopies will not be accepted. •The required item(s) on the coupon must be purchased, must be presented to the cashier at the time of purchase, and cannot be applied to a previous purchase. •Product must be purchased in sizes and/or quantities specified on the coupon. •Coupon value cannot exceed the price of the item(s) purchased/and the coupon has no cash value. •Unless otherwise stated by the manufacturer, a customer may only use one manufacturer coupon per item. •Stater Bros. Markets must follow all manufacturer guidelines. •Coupon stacking policies for manufacturer coupons apply to paper and electronic coupons. We will allow one Stater Bros. paperless coupon with one manufacturer coupon unless prohibited. Exclusive In-store ad coupons may be redeemed with one manufacturer coupon if all manufacturer redemption criteria are met. •Coupons are subject to advertised offer limitations and all other limitations and restrictions on coupon. Stater Bros. Markets has the right to place limits per purchase or transaction on all coupons. • The customer must pay all deposits, fees, and sales tax on the full value of the item(s). •Stater Bros. Markets reserves the right to refuse any coupons that we believe to be photocopied, counterfeit, being presented in a fraudulent manner, or invalid for any reason. Additional guidelines apply for the following types of coupons: Printed Internet coupons •The same manufacturer and store coupon rules above apply to all internet printed coupons. •Stater Bros. Markets does not accept Internet coupons for items prohibited by law or free items. Coupons that have a purchase requirement to receive a free item are acceptable. Examples: Buy One Get One free, Buy Two Get One free. • Internet printed coupons must have a serial number and follow an industry-standard format. (see example below) •The coupon must be obtained from a legitimate site, where the coupon never appears on the screen. All legitimate printable coupons are sent directly to the printer, after clicking on a link in your web browser or email. A legitimate coupon is never sent as a graphic or PDF or sent in a Word document. • Internet Coupons with a value over $5 will not be accepted. Example of a Valid Internet Coupon This internet coupon would be acceptable. It does not exceed $5.00, contains a valid statement of reimbursement, a valid expiration date and has a scannable barcode. Catalina Check Out Coupons •Only valid Catalina check out coupons that read “redeemable at Stater Bros. Markets” will be accepted. Stater Bros. Markets reserves the right to change this policy at any time without prior notice. All coupon redemptions are subject to the policy in effect at time of redemption. Coupon redemption policy changes may not be advertised. 2/18/2011